How could this happen in tech heavy SF?

UPDATE: a year later, the original review holds, only has gotten some better organization, much worse functionality. ORIGINAL REVIEW:Worst app I can imagine replaces what was a quite lovely and serviceable app. This one seldom loads, and when it does it is enormously reader unfriendly. Organization is messy, unintuitive. Worst newspaper site I have ever seen- perhaps good that I seldom see it because it wont load!

old consumer about San Francisco Chronicle, v2.1.8