Lost a reliable routine

Tried to repair my reliable online SF Chronicle app & wasted a day getting nowhere only to discover it has been completely ruined by the developers. Why would they choose to alienate longstanding good-paying customers? The online version of the SF Chronicle should be a better experience than wrestling with the paper version and it should provide more, not less, accurate up-to-date daily news. Super disappointing. Its expensive and now a totally ruined experience - the newspaper-like layout and reliability was always a joy. Now thats gone, and it appears to be amateur-looking with cheap scrolling features aimed at the kids market, or those with a seconds-long attention span. I will be canceling my decades long subscription along with the other good customers.

Klgm54678 about San Francisco Chronicle