Simply awful

It is hard to imagine what the strategy is at Hearst Publishing. Their industry is on the ropes with dwindling subscriptions and a late attempt at joining the 21st century with this app. I am a 30 year subscriber who has struggled to maintain loyalty for the past 5 years. Hearst has finally made the decision for me with this app . . . I am done! After mostly working as expected for months I am now caught in an endless loop being treated as a new user every time I attempt to run the app. After each login Im greeted with "congratulations start reading". When I select the first article it throws me back to the "choose a subscription". Technical support was useless - I has to told me over a week ago that they would have my issue addressed within "24 to 48 hours". Dont bother.

Fandel Family iTunes about San Francisco Chronicle